Shipping policy

1. Introduction: At Jacques Ouaiss Gallery, we are committed to delivering exceptional art to your doorstep, ensuring every piece arrives safely and on time. Our shipping policy is designed to provide clear and concise information about the shipping processes both locally within Lebanon and internationally.

2. Local Shipping (Lebanon):

  • Free Shipping: We offer free shipping on all orders over $400 within Lebanon.
  • Delivery Time: Local orders typically take up to 5-7 business days to be delivered.
  • Handling Time: Orders are usually processed and ready to ship within 3 business days after the purchase.
  • Courier Services: We utilize reputable local courier services to ensure your artwork arrives safely and in perfect condition.

3. International Shipping:

  • Service Provider: We partner with DHL Express for all international shipping, renowned for their reliable and speedy service.
  • Delivery Time: International orders typically require up to 14 business days to be delivered, depending on the destination and customs processing times.
  • Shipping Costs: Shipping costs for international orders vary based on the destination, size, and weight of the package. Customers will receive a calculated shipping cost at checkout.
  • Customs and Duties: International customers are responsible for any customs duties, taxes, or fees levied by their respective governments. These charges are not included in the purchase price or shipping cost and must be paid by the recipient upon delivery.

4. Order Processing:

  • Confirmation: You will receive an email confirmation once your order has been processed. This email will include a tracking number provided by DHL Express.
  • Packaging: Artworks are meticulously packed to ensure they arrive in pristine condition. We use robust packaging materials designed specifically for art transport.

5. Delivery Issues:

  • Damaged Items: In the rare event that an item arrives damaged, please contact us immediately. We will work with you to resolve the issue as quickly as possible.
  • Lost Packages: If your package is lost in transit, please reach out to us. We will initiate a thorough investigation with DHL Express to locate your package.

6. Returns and Exchanges:

  • Please refer to our Returns and Exchange policy for information on how to return or exchange an item.

7. Contact Information: For any questions or concerns regarding your order’s shipping and delivery, please contact us. We are here to assist you from Monday to Friday, 9 AM to 5 PM.

Thank you for choosing Jacques Ouaiss Gallery. We look forward to enriching your space with beautiful art.